Shipping & Return Policy

📦 Delivery Time & Shipping Fees 

Delivery Time: We offer fast and secure delivery within 1 to 5 business days.

Free Delivery: We offer FREE shipping on all orders over $499.

Standard Shipping: A $15 flat rate applies to all orders under $499.

Once your order is shipped, you’ll receive a tracking number via email or SMS so you can follow your parcel every step of the way.

💌 Lingerie Items — No Returns or Exchanges

Please note that all lingerie items are non-refundable and non-exchangeable due to their delicate nature and hygiene standards.

We encourage you to reach out via our Contact Page before placing your order if you need guidance on sizing — our team is happy to help you find the perfect fit.

🧘 Activewear — Exchange Policy

We offer exchanges on activewear items, upon approval.

To initiate an exchange, please contact us within 7 days of receiving your item via our Contact Page.

• If the exchange is due to a mistake on our part (e.g. wrong item/size or manufacturing fault), we’ll cover all shipping costs.

• For all other exchanges (e.g. size change or preference), the customer will be responsible for return shipping.

If you have any questions or concerns, don’t hesitate to Contact us.

Thank you for choosing QueenStore — where confidence meets luxury.